Tiscali makes it easy

Simply choose one of the best value packages below to start enjoying high speed broadband with Tiscali. Both options come with completely free set up, free email anti virus and anti spam and 24/7 dedicated support.

Superfast, reliable broadband from just £6.49

Option 1   £6.49 a month   For 1st 3 months then just £12.99   Up to 8Mb download speed 5GB monthly download allowance Free wireless router Free set up Free weekend UK and international calls*		Option 2   £8.49 a month   For 1st 3 months then just £14.99   Up to 8Mb download speed Unlimited downloads Free modem (or wireless router £20) Free set up
BT line required. Subject to local availability, terms and conditions, 12 month contract and fair use policy.   * Free UK landline calls to 01 and 02 numbers. Free international landline calls to Tiscali top 10 destinations. Calls to listed destinations are for up to 60 minutes.

Why Tiscali?

Our range of unbeatable value unlimited broadband packages come with completely free set up and free email anti-spam and anti-virus protection. They combine all the benefits of broadband with easy installation and dedicated 24/7 customer support.

And much, much more!

Hundreds of free games for you to choose from: Arcade and action games; word and number puzzles; card and casino games; mahjong; adventure games galore and lots more besides. Kids will enjoy The Wonderful Wizard of Oz, Pirates of the Carribbean and more. All games are free to download and play, you've nothing to lose.

Tiscali Movies Now

More than 500 films to download and own or rent. From just 99p you get access to Action, Westerns, Classics, Comedies, Kids films and much more. The library includes blockbusters such as The Bourne Identity, 8 Mile, Bridget Jones and recent releases, Children of Men and Jarhead. Make the most of your broadband with Tiscali Movies Now.

Over 1,500,000 tracks catalogued and available for download or to stream. Buy to own from Tiscali Music Downloads for just 75p per track or enjoy unlimited streaming from just £5.99. Enjoy classic rock, pop, soul and r&b, jazz, classical music, soundtracks, rap and hip-hop and much more besides.

Netphone is ideal if you want to use your PC to make free calls, send and receive messages including faxes and voice messages. Make the most of your broadband connection to the world.

Why cheap broadband is a false bargain

By Corin Vestey - Everyinvestor.co.uk

January 24 2007

It’s all too tempting to choose a broadband provider purely on price. After all, they are all the same aren’t they?

Wrong! Cheap broadband – and especially free broadband – is bad value when your access to the internet is patchy or disappears completely for days or weeks on end.

Ditching a solid and reliable supplier on the basis of price alone should be considered a risk – even more so if you have to transfer your home phone along with the broadband.

But when cheap – or free - broadband becomes seriously, steam-coming-out-of-the-ears-and-shouting-down-the-phone bad value is when your new ‘provider’ has outsourced the customer and technical ‘support’ staff to some foreign firm. And, when you call and spend 20 minutes on hold (at 10p a minute or more) and the system hangs up on you and you have to start again.

Compare broadband internet deals

Call centres: putting you in touch with idiots worldwide

Of course, if you ever do manage to get through the staff of Global Idiot Call Centres Ltd they may very well have absolutely no knowledge of how to fix your problem.

According to a MORI poll around 80% of UK residents said they didn’t like to deal with foreign call centres in regard to broadband problems. My view is that the only reason that the figure was not 100% is because the other 20% were Talktalk customers and therefore could not be contacted for comment.

But just because the call centre is abroad does not guarantee you will receive poor service. Provider Madasafish has a call centre in South Africa and has won awards for the best customer service. And, if we want UK-based service we need to be prepared to pay for it. AOL is UK-based and – while it may be expensive – it does have an excellent customer service reputation.

So what if you really want to switch?

There is no such thing as a free lunch. Ever. And new entrants into the broadband market – like Talktalk – have no experience of dealing with the technical issues involved in setting up large numbers of people onto broadband.

Until the new entrants and purveyors of ‘free’ broadband resolve their huge, huge, ongoing problems our advice is to stay clear of free broadband altogether and stick to the more established names – regardless of price. If anything the best course can be to try and negotiate a better package with your existing provider.

Most switching services will include customer service/satisfaction ratings of some sort. Our own switching partner – uSwitch – recently issued a Broadband Customer Satisfaction Report.

Customer satisfaction is easily worth £5 a month

The report revealed that customer satisfaction with large broadband providers has fallen by 9% in the past six months and customer service was the main reason. TalkTalk and Orange who both offer free broadband services, came out the worst, with one in three customers dissatisfied with the service provided.

According to uSwitch, the best customer service overall was offered by Virgin.net, with 85% of customers praising the internet provider for its good customer service.

Ultimately, the best way to improve your broadband service could be to negotiate with your current supplier. Ring them up and tell them you are considering switching and ask them if they can make your deal cheaper. Do a little research first so that you have a price you want. Probably what will happen is that they will offer to upgrade your connection speed or give you more time online for no more money.

It’s a competitive world out there for broadband suppliers, make the most of it but remember you do still get what you pay for.